Telephone Counselling & Therapy

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What is telephone counselling?
Telephone counselling, also referred to as telephone therapy, is a type of counselling or therapy that is conducted via telephone rather than in person. It serves as a platform for individuals seeking emotional, psychological, or behavioural support. Qualified counsellors or therapists deliver this service, offering guidance, assistance, and therapeutic interventions.
During a telephone counselling session, the counsellor and client engage in a conversation similar to what would take place during an in-person counselling session. The counsellor actively listens, demonstrates empathy and understanding, and may provide valuable insights, strategies, or interventions to address the client’s specific concerns. Additionally, the counsellor may employ diverse therapeutic techniques and approaches tailored to the individual’s unique needs.
- No subscription fees - only pay for successful referrals
- Protection against cancellations or no-shows
- Telephone counselling offers convenience and accessibility, as it eliminates the need to travel to a counselor's office.
- During a session, the counsellor engages in a conversation similar to face-to-face counseling, actively listening and offering empathy and understanding.
- Phone counseling can address a wide range of issues, such as anxiety, depression, relationship problems, and grief.
Why do people choose telephone counselling?
Accessibility
Telephone counselling offers a convenient option for individuals who may have limited mobility, live in remote areas, or face transportation challenges. It eliminates geographical barriers and allows people to access counselling services from the comfort of their own homes.
Anonymity and Privacy
Some individuals may feel more comfortable and safe discussing sensitive or personal issues over the phone rather than face-to-face or on a video call. Telephone counselling provides a certain level of anonymity, which can enhance feelings of safety and encourage individuals to open up more freely.
Reduced Stigma
For some people, seeking therapy or counselling can still carry a social stigma, making it challenging to reach out for support. Online talk therapy provides a discreet and confidential option that allows individuals to seek help without the fear of being judged, stigmatised, or having their privacy compromised by others.
Convenience and Flexibility
Phone counselling provides flexibility in terms of scheduling. It eliminates the need to travel to a physical location and allows individuals to set appointments that suit their availability. This can be particularly beneficial for those with busy schedules or time constraints.