Frequently Asked Questions

1. How long do I have to cancel or change the time of a session?

You have 48 hours to cancel or change the time of your session.

2. What do I do if I can’t enter the meeting room?

If you cannot access the meeting room to have your session with your therapist, please contact us and we will send your therapists contact details.

3. What is counselling & psychotherapy?

Counselling and psychotherapy are umbrella terms that cover a range of 'talking' therapies. They are delivered by trained practitioners who work with people over a short or long-term period to help them bring about effective change or enhance their well-being.
Therapy gives you the space to explore these issues, reflect on how you respond to life events and look at the way you relate to yourself and others. Your therapist will listen and help you understand how past experiences, played out in the here and now, shape your life today.
Therapy provides clients with a consistent, safe and confidential space to explore confront and challenge difficult feelings. Your counsellor does not offer advice but instead helps you to find answers within yourself.
Therapy is a completely confidential process and your therapist will never discuss your conversation with others. Only if your therapist has serious concerns about you and feels the need to consult somebody else concerning your wellbeing - your GP for instance - they would do so, having first gained your consent.

4. If I go ahead with therapy, who do I pay?

You pay UKTG directly for the first 2 sessions using our simple and easy-to-use payment service. After the first 2 sessions, you do not have to use our website anymore but you pay & book your sessions directly with your therapist. Therapy gives you the space to explore these issues, reflect on how you respond to life events and look at the way you relate to yourself and others. Your therapist will listen and help you understand how past experiences, played out in the here and now, shape your life today.
Therapy provides clients with a consistent, safe and confidential space to explore confront and challenge difficult feelings. Your counsellor does not offer advice but instead helps you to find answers within yourself.
Therapy is a completely confidential process and your therapist will never discuss your conversation with others. Only if your therapist has serious concerns about you and feels the need to consult somebody else concerning your wellbeing - your GP for instance - they would do so, having first gained your consent.

5. How many people in the UK have counselling or psychotherapy?

More and more people are realising the benefits of therapy and are seeking help.
At some point in their lives, 80% of the population will suffer symptoms such as depression, anxiety, panic attacks, loss of confidence and feeling lost or fearful. This can occur out of the blue or maybe the result of a life event such as bereavement, a relationship breakdown or work-related stress. The good news is that therapy can play a big part in finding a way through difficult times, enabling people to find a light at the end of the tunnel. Seeking help is a positive step; it is not the end of the road, but the beginning.
Therapy provides clients with a consistent, safe and confidential space to explore confront and challenge difficult feelings. Your counsellor does not offer advice but instead helps you to find answers within yourself.
Therapy is a completely confidential process and your therapist will never discuss your conversation with others. Only if your therapist has serious concerns about you and feels the need to consult somebody else concerning your wellbeing - your GP for instance - they would do so, having first gained your consent.

6. How can I be assured of a Therapists’ professionalism?

Every counsellor, psychotherapist, psychologist and psychoanalyst registered with UKTherapyGuide have had their qualifications checked and ratified. They all operate within the strict ethical guidelines set out by the appropriate governing bodies, including UKCP, BACP and the BPC, UKRCP, and BCP, amongst others.

7. What are the different types of therapy?

Face To Face Open Ended therapy is a more in-depth therapeutic approach that allows you to explore different aspects of your life over a greater period. Face to Face Time Limited therapy, (12 sessions) is a more focused, goal-orientated approach in which specific issues can be addressed.
Telephone therapy is sometimes preferred by clients as telephone sessions can be useful in situations where it is difficult for the client to get to sessions due to travel, family or work commitments.
Email therapy provides an alternative to telephone therapy for clients who are unable to attend face-to-face sessions.

8. How often do I attend therapy?

Most therapy treatments take place weekly. However, this can be discussed directly with your therapist during your initial assessment so that you can plan the timing of sessions to suit you.

9. What is your service ‘Let us find you a therapist’ mean?

Our unique ‘Let us find you a therapist’ service is to help guide you to find the therapist best suited for your needs. Finding the right therapist can be difficult. This service gives you a chance to have a call with one of our members of staff who knows all of the therapists & helps match you with the right therapist for you. It also gives you a small introduction to how our platform works and gives you an idea of what to expect.