Help Centre

Welcome to the UK Therapy Guide Help Centre. We're here to answer your questions and guide you through every step of your journey to finding the right therapist.
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General Information

What is UK Therapy Guide?
UK Therapy Guide is a trusted online therapy platform that connects clients with carefully vetted UK-based therapists. Founded by Floss Knight, who brings over 30 years of therapy experience, we personally interview and select each therapist to ensure they meet our high standards of care and professionalism.
How is UK Therapy Guide different from other therapy platforms?
Unlike other platforms that rely solely on algorithms, we offer a uniquely personal approach. Our founder personally interviews every therapist, and our placement team has intimate knowledge of each therapist's style, personality, and expertise. We focus on quality over quantity, ensuring meaningful matches rather than just convenient ones.
Is online therapy effective?
Yes, research shows that online therapy is just as effective as in-person therapy for many mental health issues. Our clients report high satisfaction rates, and we're rated 4.5/5 on Trustpilot. Online therapy offers the same quality of care with added convenience and accessibility.

Finding a Therapist

How can I find a therapist through UK Therapy Guide?

We offer two main ways to find your ideal therapist:

  • Book a free Placement Call where our expert team will personally match you with the right therapist
  • Browse our therapist directory and book directly with a therapist of your choice
What is a Placement Call and how does it work?

A Placement Call is our free matching service where you speak with our expert team. During this call, we:

  • Discuss your specific needs and preferences
  • Learn about what you're looking for in a therapist
  • Use our in-depth knowledge of our therapists to make a personalised match
  • Help you book your first session
What if I'm not happy with my therapist match?

Your comfort and satisfaction are our priority. If you don't feel the match is right after your initial session, please let us know. We'll work with you to understand what wasn't working and find a more suitable match.

How can I be assured of a Therapists’ professionalism?

Every counsellor, psychotherapist, psychologist and psychoanalyst registered with UKTherapyGuide have had their qualifications checked and ratified. They all operate within the strict ethical guidelines set out by the appropriate governing bodies, including UKCP, BACP and the BPC, UKRCP, and BCP, amongst others.

Sessions and Booking

How do therapy sessions work?
Sessions are typically 50 minutes long and can be conducted via video call or phone, depending on your preference. They take place at a regular time each week, creating a consistent space for your therapeutic work.
What happens in the first session?

The first session is an assessment session where you and your therapist will:

  • Get to know each other
  • Discuss your reasons for seeking therapy
  • Explore your goals
  • Agree on a therapeutic approach
  • Plan the way forward
How often should I attend therapy?

We recommend weekly sessions, especially at the start of therapy. We encourage an initial commitment of six sessions after your assessment, as this allows enough time to establish a therapeutic relationship and begin making meaningful progress.

Pricing and Payment

How much does therapy cost?

Our therapy sessions typically start from £50, with most sessions ranging between £55-£125. The exact cost depends on your chosen therapist's experience and qualifications. All prices are clearly displayed on therapist profiles.

Do you offer payment plans?

Yes, we offer flexible payment options. You can:

  • Pay per session
  • Pay for a block of six sessions in full.
  • Split the cost of the 6 sessions over multiple payments.
What is your cancellation policy?
We require 48 hours' notice for cancellations. Late cancellations or missed sessions may be charged at the full session rate.

Technical and Privacy

How do I access my online therapy sessions?

Sessions take place via secure video conferencing software. You'll receive a link before your session - simply click it at your appointed time to join. You'll need:

  • A reliable internet connection
  • A private, quiet space
  • A device with a camera and microphone (for video sessions)
Is my privacy protected?

Absolutely. We take your privacy seriously and:

  • Use secure, encrypted video platforms
  • Follow strict confidentiality guidelines
  • Store data in accordance with GDPR regulations
  • Never share your information without your explicit consent
What if I have technical difficulties during a session?

If you experience technical issues:

  1. Your therapist will attempt to reconnect with you
  2. They may switch to a phone call if video isn't working
  3. Our support team is available to help resolve any ongoing technical issues

For Therapists

How can I join UK Therapy Guide?

We welcome applications from qualified therapists. The process involves:

  • Initial application submission
  • Personal interview with our founder
  • Verification of qualifications and insurance
  • Profile creation and platform orientation
What are the benefits of joining?

As a therapist on our platform, you'll receive:

  • No subscription fees
  • Protection against cancellations and no-shows
  • Enhanced visibility on Google and social media
  • Dedicated support team
  • Access to our growing client base
  • Freedom to set your own rates and schedule
How can I attract more clients through the platform?

There are several effective ways to increase your visibility and attract clients:

  • Improve your profile content with detailed information about your expertise
  • Maintain a professional, welcoming profile photo
  • Add specific areas of expertise and specialisations
  • Contribute articles or blog posts to link to your profile
  • Create a short video introduction
What professional body memberships do you accept?

We accept members of recognised UK professional bodies including:

  • UKCP (UK Council for Psychotherapy)
  • BACP (British Association for Counselling and Psychotherapy)
  • BPC (British Psychoanalytic Council)
  • BABCP (British Association for Behavioural & Cognitive Psychotherapies)

All members must maintain current insurance, ongoing CPD, and regular supervision in line with their professional body requirements.

What should I do if my practice becomes full?

If you reach full capacity:

  • Contact our support team immediately
  • We'll temporarily pause your profile
  • Your profile can be reactivated when you have availability
  • No need to re-register when returning
How are fees and payments structured?

The fee structure will be thoroughly discussed during your interview. We believe in transparency and ensuring both therapists and clients understand the payment process clearly.