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Therapist FAQ

(Client FAQs below)

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What can UK Therapy Guide bring to you?

What we bring to you


More quality referrals


An ever increasing number of people search for a therapist online with the current figure being over 70%! And this figure is rising.  


UKTG offers you access and visibility to this huge emerging market, using the skills of our expert media marketing team, who constantly monitor our performance and positions on Google and Bing to bring you the best results.  All of this is accessible to you, yet at an affordable price, as our fees are based on positive results.     


UKTG offers you the latest designs and technology, built by our young talented team of website developers and designers, who have made the site incredibly simple and easy for clients and therapists.   


A professional, engaging therapist profile


Your profile featured on our modern, easy-to-use site designed to attract Google & Bing listings.

A brand new, quality-designed website that has been developed and invested in and upgraded according to customer feedback.  We are about to complete the process extensive improvements to all areas of the UKTG site.  We have completely redesigned and rebuilt the site to accommodate advanced functionality, improved Google and Bing positioning, enhancing mobile user journey, security and improving the invoicing and payment processes.

To both site visitors and therapists, this means a smoother user journey, resulting in more satisfied clients and more referrals for you.

If you would like to register your practice with UK Therapy Guide, please go to our Therapist Subscription page. 

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How does the UK Therapy Guide admin panel work? 


My Referrals

To ensure you can keep track of your referrals, please head to 'Manage My Account' in the top-right hand corner of the website. You must be logged in to view this tab.

In the drop-down, go to 'My Referrals'.

Here you will be able to view the full details of the referral that has been sent to you.

Remember that the referral will only appear once you have confirmed with UK Therapy Guide that you have availability and would like to be sent the full referral details.

In 'My Referrals' you can edit the first appointment date and time by selecting the 'Book Now' button next to the referral name in your list.

 Once in the referral details form, a drop-down will appear allowing you to enter a new appointment date and time.

Please see Fig. 1 below:


If you select 'Send' at the bottom of the panel, an automated email will be sent directly to the client.

This email contains the first appointment date and time, your practice address, telephone number, email address and cost of session, which reflects the cost that is listed on your profile.

The client will see a 'Confirm' button in the automated email, which, once clicked, will update your admin panel to reflect that they have confirmed the appointment.


If you untick the 'Client to pay for first appointment in person' box a direct payment link will be sent to the client in the automated appointment email, so that the client can pay directly to UKTG prior to the appointment.

If the box is ticked, the client will pay you directly and a new invoice will be generated by UKTG once the 1st, 6th and 12th appointments have passed. 

You can view any invoices that are due, by selecting 'Pay Invoice(s)

Rescheduling Appointments

If you or the client wishes to reschedule an appointment, please select 'View' in the referral list, next to the referral. Once in the referral panel, you can select 'Reschedule Appointment' and enter the new appointment time and date and click update, which will appear on the referral.

You can also send an automated email to the client, which contains the new appointment information. Please see Fig. 2 below:

Fig. 2 

You can use the following statuses when updating your appointment from the drop down box, so that our admin team can keep track of each appointment for each referral.

  • Pending - Client has not yet been contacted by the therapist

  • Did not attend - Client did not attend the appointment

  • Cancelled by client - The client cancelled the appointment

  • Cancelled by admin - A UKTG administrator cancelled the appointment

  • Appointment Agreed - An appointment date has been set 

  • Confirmed - The appointment has taken place and the first appointment date & time has passed. 

  • Offered not confirmed - The appointment was offered but not confirmed and an automated email has been sent to the client so that they can confirm the appointment.

  • Paid - The client has paid for their session. 

IMPORTANT: Please remember to update your availability as often as you can in the 'Manage my Details' section. 

If you have any questions about using the admin panel or would like to give us feedback, please Contact us


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How does UK Therapy Guide's fee structure work?


 With UKTG, you only pay us for successful referrals. 


  • We take 100% of the 1st session fee. If the client does not continue therapy with you, we only take 50% of the 1st session fee. 

  •  50% of the client's 6th and 12th sessions, if they attend that many sessions. 

  •  Anything after session 12 is yours.

Please see the table below for our fee structure based on your fees being £50.00 per session. 

If the client would like to pay direct to UKTG, you can send them a link which is contained in the first appointment email. This is sent out after you have entered the first appointment date and time in to your admin panel. Please untick 'Client to pay for first appointment in person' and select 'Book Now'.

This ensures that the client will recieve a payment link.

If the client wishes to pay you directly for the section, please update your admin panel to reflect this by ticking the 'Client to pay for first appointment in person' box and select 'Book Now'. An invoice will be generated for you to pay us directly.

You can view more on our payments by taking a look at our Terms and Conditions.

We value your opinion. If you have any feedback for us, please email us on support@uktherapyguide


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What is a professional body?

Professional or governing bodies are member organisations that regulate counsellors and psychotherapists. Members have to have completed training and be fully qualified. In addition they a need to maintain ongoing CPD (continued professional development), have insurance and work with a supervisor. These regulations also mean that members adhere to a strict code of ethics and facilitate a complaints procedure.

The governing bodies are the Professional organisations that our members belong to.

Client FAQ

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Searching for a suitable therapist?

To find a therapist just enter the relevant postcode, town or county into the search box on the Home page. You might want a therapist near to your home or work place.

A list of counsellors and psychotherapists local to you will be shown. If you click on a therapist's name their profile will appear; you can then select the therapist whose profile most appeals to you.

Using the Advanced Search option refines your search and filters search results according to fields selected such as type of problem, therapy style etc.

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Do I need Therapy?

At some point in their lives 80% of the population will suffer symptoms such as depression, anxiety, panic attacks, loss of confidence and feeling lost or fearful. This can happen out of the blue or may be triggered by a life event such as bereavement, a relationship breakdown or work related  stress. The good news is that therapy can play a big part in finding a way through these difficult times, enabling people to find a light at the end of the tunnel. Seeking help is a positive thing; it is not the end of the road, but the beginning.

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What are Counselling & Psychotherapy?

Counselling and psychotherapy are umbrella terms that cover a range of 'talking' therapies. They are delivered by trained practitioners who work with people over a short or long term period to help them bring about effective change or enhance their wellbeing.

Therapy gives you the space to explore these issues, reflect on how you respond to life events and look at the way you relate to yourself and others. Your therapist will listen and help you understand how past experiences, played out in the here and now, shape your life today.

Therapy provides clients with a consistent, safe and confidential space to explore confront and challenge difficult feelings. Your counsellor does not offer advice, but instead helps you to find answers within yourself.

Therapy is a completely confidential process and your therapist will never discuss your conversation with others.  Only if your therapist has serious concerns about you and feels the need to consult somebody else concerning your wellbeing - your GP for instance - would they do so, having first gained your consent.

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If I go ahead with therapy, who do I pay?

You pay UKTG direct for the first session at the agreed fee related to the therapist you are seeing, using our simple and easy to use payment service. We will also email you a link to make the payment easily and securely.

If for some reason you don’t have access to our online service, don’t worry; you can just pay the Therapist direct.

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How many people in the UK have counselling or psychotherapy?

More and more people are realising the benefits of therapy and are seeking help.

At some point in their lives 80% of the population will suffer symptoms such as depression, anxiety, panic attacks, loss of confidence and feeling lost or fearful. This can occur out of the blue or may be the result of  a life event such as bereavement, a relationship breakdown or work related stress. The good news is that therapy can play a big part in finding a way through difficult times, enabling people to find a light at the end of the tunnel. Seeking help is a positive step; it is not the end of the road, but the beginning.

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How can I be assured of a Therapists’ professionalism?

Every counsellor, psychotherapist, psychologist and psychoanalyst registered on the UKTherapyGuide has had their qualifications checked and ratified. They all operate within the strict ethical guidelines set out by the appropriate governing bodies, including: UKCP, BACP and the BPC, UKRCP, BCP, amongst others.

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What are the Different Types of Therapy?

Face To Face Open Ended therapy is a more in depth therapeutic approach that gives you the opportunity to explore different aspects of your life over a greater time span. Face to Face Time Limited therapy, (12 sessions) is a more focused, goal-orientated approach in which specific issues can be addressed.

Telephone therapy is sometimes preferred by clients as telephone sessions can be useful in situations where it is difficult for the client to get to sessions due to travel, family or work commitments.

Email therapy provides an alternative to telephone therapy for clients who are unable to attend face to face sessions.

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How often do I attend Therapy?

Most therapy treatments take place weekly. However, this can be discussed direct with the therapist at assessment so that you can plan the timing of sessions to suit you.

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Can I call UK Therapy Guide for therapeutic services?

The UK Therapy Guide team can offer telephone support on technical issues with regard to the website and answer questions regarding our services. They are not however trained to provide any therapeutic or counselling services over the phone.  If you require help in this way, please browse the therapists listed on the site to locate the ideal therapist for you.  Once you have contacted them through their profile, your first therapy session can be arranged.

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